Frequently Asked Questions

What is Nonemergency medical transportation?

Nonemergency medical transportation (NEMT) is transportation for those who cannot use public or private transportation. Many times, this includes individuals who are wheelchair-bound.

Who is eligible to utilize Nonemergency medical transportation with MedTran?

Non-emergency patient transport is provided to those patients who have a medical need whose condition makes it difficult to transport themselves independently.

How much does wheelchair transport with MedTran cost?

The cost for a ride from MedTran varies depending on if the rider is ambulatory or wheelchair-bound. The cost breakdown can be located at http://gomedtran.com/rates-area/

How do I request a ride through MedTran if I want to use my insurance to cover the cost?

If you have an insurance benefit that you believe will pay for your transport, you will need to contact your local broker to schedule the ride. We cannot book rides directly; it has to go through your insurance broker. 

How do I request a ride through MedTran if I would like Medicaid to cover the cost?

If you have a Medicaid that may pay for your transport, you will need to contact your local broker to schedule the ride. We cannot book rides directly; it has to go through your Medicaid insurance broker. To find out if Medicaid will cover the cost of your ride, visit https://www.medicaid.gov/medicaid/benefits/index.html

How do I request a ride through MedTran if I would like to use private pay to cover the cost?

We can schedule rides for private pay directly by calling our full-time dispatcher. They are available Monday through Friday 8:00am to 5:00pm. Feel free to leave a message after hours or on our secured voicemail. You can also use the online booking tool to set up your next appointment. For all private pay riders, payment is due at time of service.